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Training Team Manager

United Kingdom, , BromleyCustomer Services

Job description

This important role is responsible for managing the training team, responsible for training and consultation across the full suite of Bromcom products - Bromcom MIS, Finance, and Vision/Vision X.


Managing a team of  around 10 FTEs, you will work closely with the Onboarding and Support Teams to educate customers in how to use the software to maximise the benefits for their schools. This is done via training, guidance. 


Specific responsibilities:

Service Management:

  • Lead the training and customer success team: define, set targets, manage, monitor and control to deliver an exceptional service to all Bromcom customers 
  • Maintain all quality assurance processes to comply with ISO 9001, ISO270001 and ISO20000
  • Produce weekly reports on team performance and capacity

Line Management:

  • Manage a team of 10 FTEs, ensuring that the team are motivated and supported to meet challenging objectives
  • Manage objective / target setting, to align with Department’s wider business plan
  • Support with (and eventually lead on) recruitment to expand the team

Training and Consultation:

  • Personally provide training and consultation to our customers, focussing on a particular area of Bromcom 

Job requirements

  • Knowledge of schools and MIS systems, ideally with hands on experience of Bromcom 
  • Experience in training via a range of different methods
  • Naturally customer and people orientated, with excellent communication skills (both written and verbal)
  • A proven and inspiring manager, supporting and enabling teams to excel
  • Excellent decision making and prioritisation skills

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