A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to a graduate/school leaver who wishes to pursue a career in the software sector.
The position will focus on 1st / 2nd line customer support for School MIS and Finance systems. The position entails providing phone/ online support to customers needing assistance and technical investigation. This is an excellent opportunity for a university or school leaver or someone looking to move from a administration position within a school.
The position has clear routes for career progression and development - we would expect candidates to progress to become a dedicated 2nd line agent within 12 months, dealing with more advanced queries and using SQL management studio to assist investigation. Within 2-3 years we would expect candidates to be able to provide high level 3rd line support to strategically important customers. You will be expected to be able to review the underlying software code to identify any underlying issues and work closely with the Software escalation team. We will provide support, training and guidance to help you meet each of theses milestones. Once a milestone is reached your salary will be adjusted to reflect your new position.
This role reports to the Helpdesk Manager.
The MIS Support position will involve the following areas of responsibility:
Bromcom is an Equal Opportunities Employer