Sales Administrator

The Sales Administrator is a central role in the sales process, supporting the sales team, processing orders and ensuring efficient operations. Working closely with the Sales Administration Manager and the Data Manager, the Sales Administrator will provide administrative support, maintain accurate records and check data accuracy for orders.

This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. The Sales Administrator will be a team player working with all teams in the Commercial Department and working closely with other teams such as Finance and Customer Care.

Job summary

The Sales Administrator is a central role in the sales process, supporting the sales team, processing orders and ensuring efficient operations. Working closely with the Sales Administration Manager and the Data Manager, the Sales Administrator will provide administrative support, maintain accurate records and check data accuracy for orders.

This position requires strong organizational skills, attention to detail, initiative and the ability to multi-task in a fast-paced environment. The Sales Administrator will be a team player working with all teams in the Commercial Department and working closely with other teams such as Finance and Customer Care.

Key Responsibilities:

• Order processing: manage the order process including creating orders, entitlements and sending order acknowledgements. Work with accounts team where required to ensure orders are processed correctly. Checking quality including data accuracy, other products ordered. Follow up on Order Acknowledgements that have not been viewed by customers.
• Inbound phone line and customer enquiries: manage queries from potential and existing customers via email and inbound sales phone line.
• Reporting: assist the production of weekly and ad hoc reports to support the Commercial Department. Meet with the sales teams to add new information into the departmental report as required. Provide additional data when events are completed to keep track of outcomes. Share the sales activities with the heads of sales for each team. Support the sales team with accessing information for reporting. 
• Sales team support: contact schools as required to support the sales process, help with general D365 queries and admin, prepare sales proposals and contracts. Support sickness absence procedure.
• Data quality projects: support and run ad hoc data quality improvement projects e.g. updating customer contacts, checking legacy contract information.
• Upsells: Create quotes and processing for upsells including DMS storage and unlimited SMS packages: Create a quote for an upgrade or add on and process once PO received.
• Managing entitlements: manually adding any extra cases needed for example a blank system training case for brand new schools where required. Action any requests from customer care explaining that entitlements are wrong for prehistorical accounts.
• Demo accounts: manage demo accounts and get them refreshed when needed. Assign a demo account when needed for the salesperson. Add a copy of each demo account assigned in SharePoint.
• Commercial department processes: support and maintain adherence to commercial department processes including the sickness absence procedure.

Qualifications: Degree preferred but not essential. Excellent Microsoft Word, Excel and IT skills. Previous experience as a sales administrator and/or using a CRM system would be a plus.