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Onboarding Team Manager

United Kingdom, , BromleyCustomer Services

Job description

This important role is responsible for managing the technical aspects of onboarding new Bromcom new schools and MATs, across the full suite of Bromcom products - Bromcom MIS, Finance, and Vision/Vision X.  Overseeing a team of 4-6 FTEs, you will work closely with the Trainers and Customer Success Managers to ensure that all customers have a fantastic early experience with Bromcom. 


Specific responsibilities: 

Service Management:

  • Oversee the onboarding and data migration service: define, set targets, manage, monitor and control to deliver an exceptional service to all new Bromcom customers (from an average of 5 per week currently to around 30 per week in 2022)
  • Maintain all quality assurance processes to comply with ISO 9001, ISO270001 and ISO20000
  • Produce weekly reports on team performance and capacity

Line Management:

  • Manage a team of 5-6 FTEs, ensuring that the team are motivated and supported to meet challenging objectives
  • Manage objective / target setting, to align with Department’s wider business plan
  • Support with (and eventually lead on) recruitment to expand the deployment and migration team as the company grows.

Project management:

  •  Personally lead on and manage the largest and most strategic customer implementation projects, including MIS, finance and Vision / Vision-X
  •  Provide regular reports on the status of these key projects, in the weekly report


Job requirements

You will require:

  • Naturally customer and people orientated, with excellent communication skills (both written and verbal)
  • A proven and inspiring manager, supporting and enabling teams to excel
  • A good understanding and experience in data migration and system deployments
  • Excellent decision making and priority handling skills

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