Onboarding Manager

An excellent opportunity to work for a market leader in the EdTech sector supporting large-scale software implementations.  

Reporting to the Head of Customer Onboarding, the position will be responsible for migrating new customers to the full suite (or subset) of SaaS products (MIS, Vision, Finance and MAT Finance). Projects will range from small, single schools through to large-scale programmes to onboard whole Local Authorities or large Multi Academy Trusts. 

Specific responsibilities

For a portfolio of customers, you will provide end to end project management from the point of sale until live. 

The role will:

• Lead initiation sessions to confirm customer requirements

• Produce and maintain the project plan for the customer

• Ensure successful delivery through implementing robust project governance (managing RAID logs, status reports, RAG reviews, go live readiness checks etc)

• Manage the data migration, with support from migration coordinators

• Manage effective and efficient communications with internal and external stakeholders, throughout the project life cycle, ensuring that handovers are successfully delivered to Support and Customer Success teams at the appropriate time.

Required skills, knowledge and experience

• Excellent communicator, both written and verbally

• Good stakeholder management skills

• Excellent prioritisation skills

• Project Management experience

Desirable skills, knowledge and experience

• Understanding of data migration processes and services

• Experience with MIS switchovers

• Exposure to the UK EdTech/Education sector