Head of Customer Onboarding

This leadership role is responsible for onboarding of new customers to the full suite of Bromcom products - Bromcom MIS, Finance, and Vision/Vision X. 

Overseeing all professional services (training and consultancy) and implementation teams (technical project management and data migration), and a team of around 15 FTEs, you will ensure that customers have an exceptional transition across to Bromcom.

Responsibilities 

• Lead the training, consultancy, project management and data migration services: define, set targets, manage, monitor and control to deliver an exceptional service to all new Bromcom customers (around 50-100 per week in 2022)
• Maintain and improve our quality assurance processes to comply with ISO 9001, ISO270001 and ISO2000 (amongst others)Resource planning and own the plan to scale up the services 
• Own reporting on team performance and capacity
• Line manage two team managers, with ultimate responsibility for a department of around 15 FTEs
• Ensure that the department teams are motivated and supported to meet challenging objectives
• Own the plan to scale up your teams as the company grows
• Take personal responsibility for managing the most high profile customers
• Input into tenders and large opportunities 

Skills and Experience 

• Natural leader, with experience of leading and managing teams through a period of change
• Significant experience in professional or technical service delivery - service management and / or project management qualifications would be great
• Experience in providing data migration services 
• Comfortable managing technical teams 
• Inherently customer-centric
• Exceptional communication skills – both written and verbal
• Some experience of working on tenders would be beneficial