Head of Customer Onboarding
United Kingdom, Kent, BromleyCustomer Services
Job description
This leadership role is responsible for onboarding of new customers to the full suite of Bromcom products - Bromcom MIS, Finance, and Vision/Vision X.
Overseeing all professional services (training and consultancy) and implementation teams (technical project management and data migration), and a team of around 15 FTEs, you will ensure that customers have an exceptional transition across to Bromcom.
Job requirements
Responsibilities
- Lead the training, consultancy, project management and data migration services: define, set targets, manage, monitor and control to deliver an exceptional service to all new Bromcom customers (around 50-100 per week in 2022)
- Maintain and improve our quality assurance processes to comply with ISO 9001, ISO270001 and ISO2000 (amongst others)Resource planning and own the plan to scale up the services
- Own reporting on team performance and capacity
- Line manage two team managers, with ultimate responsibility for a department of around 15 FTEs
- Ensure that the department teams are motivated and supported to meet challenging objectives
- Own the plan to scale up your teams as the company grows
- Take personal responsibility for managing the most high profile customers
- Input into tenders and large opportunities
Skills and Experience
- Natural leader, with experience of leading and managing teams through a period of change
- Significant experience in professional or technical service delivery - service management and / or project management qualifications would be great
- Experience in providing data migration services
- Comfortable managing technical teams
- Inherently customer-centric
- Exceptional communication skills – both written and verbal
- Some experience of working on tenders would be beneficial
Bromcom is an Equal Opportunities Employer
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