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Head of Customer Onboarding

Bromley, United KingdomCustomer Services

Job description

This role is responsible for the implementation to new customers to the full suite of Bromcom products - Bromcom MIS, Finance, MAT Finance and our data aggregation product Vision/Vision X. 

Leading the implementation teams (project management and data migration teams), a team of around 10 FTEs at present, you will ensure that customers have an exceptional transition across to Bromcom.

Job requirements


  • Lead the project management and data migration services: define, set targets, manage, monitor and control to deliver an exceptional service to all new Bromcom customers (around 50-100 per week)
  • Maintain and improve our quality assurance processes to comply with ISO 9001, ISO270001 and ISO2000 (amongst others)
  • Resource planning and own the plan to scale up the services 
  • Own reporting on team performance and capacity
  • Line manage the team manager, with ultimate responsibility for a department of around 15 FTEs
  • Ensure that the department teams are motivated and supported to meet challenging objectives
  • Take personal responsibility for managing the most high profile customers
  • Input into tenders and large opportunities 

Skills and Experience 

  • Natural leader, with experience of leading and managing teams through a period of change
  • Significant experience in professional or technical service delivery - service management and / or project management qualifications would be great
  • Experience in managing data migration services 
  • Comfortable managing technical teams 
  • Inherently customer-centric
  • Exceptional communication skills – both written and verbal
  • Some experience of working on tenders would be beneficial

Bromcom is an Equal Opportunities Employer


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