Customer Success Manager - MIS Systems

Are you a Bromcom expert working in a school, trust, or local authority and looking for your next challenge?

Perhaps you're a Data Manager, MIS Manager, Exams Officer, Timetabler, School Business Professional or part of a Trust MIS team. You know Bromcom inside out and enjoy helping colleagues solve problems, improve processes and make the most of their system.

At Bromcom, we're looking for passionate, customer-focused professionals to join our Customer Success team.

This is an opportunity to take your practical school experience and use it to support schools, trusts and local authorities. You'll work closely with customers at every stage of their Bromcom journey, from newly migrated schools taking their first steps with the platform, through to large, established organisations looking to maximise value and drive continuous improvement.

No two days are the same. One day you could be helping a school configure a new process, the next working with a trust, carrying out a system health check, sharing best practice, or helping shape future developments with our product teams.

If you're passionate about education, technology and helping others succeed, we'd love to hear from you.

What You'll Be Doing

·         Building trusted relationships with schools, trusts and local authorities using Bromcom MIS

·         Supporting newly onboarded customers to ensure a successful transition to Bromcom

·         Delivering advice and best practice guidance tailored to customer needs

·         Conducting system health checks and proactive reviews to help customers maximise value from their investment

·         Providing guidance on setup, configuration, reporting and system optimisation

·         Delivering online and occasional onsite sessions to support customers

·         Acting as a trusted Bromcom expert for your customer portfolio

·         Managing your own diary and prioritising activities to deliver maximum customer impact

·         Feeding customer insights back into the business to help drive product improvements and innovation

We're Looking For Someone Who

·         Has significant experience using Bromcom MIS within a school, trust or local authority environment

·         Understands how schools operate and the challenges they face

·         Enjoys building relationships and helping people succeed

·         Can confidently communicate with both operational and strategic stakeholders

·         Is highly organised and able to manage their own workload

·         Has a proactive, solution focused mindset

·         Enjoys learning and adapting as software and customer needs evolve

Ideal Backgrounds

You may currently be working as a:

·         MIS Manager

·         School Data Manager

·         Trust Data Lead

·         Trust MIS Lead

·         Exams Officer

·         Timetabler

·         School Business Professional

Why Join Bromcom?

·         Make a real difference to schools, trusts and local authorities across the education sector

·         Use your existing expertise in a rewarding and varied role

·         Work with some of the most innovative schools and trusts in the UK

·         Join a lively, supportive and experienced Customer Success team

·         Enjoy a role that combines technology, education and relationship management

·         Be part of a company committed to helping improve education through technology

·         Competitive salary, up to 28 days annual leave plus bank holidays  and a birthday day off and community day per year.

·         Company social events

The Person We Really Want

We're looking for someone who knows Bromcom, understands education, enjoys helping others and takes pride in delivering excellent outcomes for others.

If you're the person colleagues come to when they need advice, guidance or help getting the best out of Bromcom, we'd love to talk to you.

Bromcom is an equal opportunities employer.